SMS Messaging Privacy Policy
Effective Date: 11/07/25
Naples Care Management (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how Naples Care Management collects, uses, and protects your information when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect the following information:
- Your phone number
- Your express written consent to receive SMS messages
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us, or automatically, such as when you interact with our website or digital tools.
How We Use Your Information
- We use your information to:
- Send SMS messages you’ve opted in to receive
- Provide updates, promotions, or relevant content based on your preferences
- Operate and improve our business operations
- Provide customer service and communicate with you
Choices and Controls
You can opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also reply HELP for assistance or call us directly. Please refer to our Terms and Conditions for more details regarding opt-out procedures.
To Whom We Disclose Your Information
We may disclose your information to:
- Our affiliated companies
- Third-party service providers, business advisors, or consultants who support our operations
- Legal or regulatory authorities, as required by law or court order
- Parties involved in a business transaction, such as a merger, acquisition, or sale of assets
- Legal counsel to assert claims or defend against legal actions
We do not share your personal information, including your phone number or SMS opt-in data, with third parties or affiliates for their marketing or promotional purposes.
Terms and Conditions
Your information will be handled in accordance with our Privacy Policy. For more information, please visit: SMS Terms and Conditions
Protection of Information
We implement reasonable physical, technical, and administrative safeguards to help protect your personal information from unauthorized access, use, or disclosure.
Updates to This Policy
We may periodically update this Messaging Privacy Policy. If material changes are made that adversely impact your privacy, we will provide advance notice on our website before the changes take effect. We encourage you to regularly review this page to stay informed about our privacy practices.
How to Contact Us
For assistance, you may reply HELP to any of our SMS messages or contact us directly at 239-799-1094.
Data Protection and Security
We are committed to protecting your privacy. Your personal information will not be transferred or disclosed to any external organizations under any circumstances, except as expressly stated in this policy.
To safeguard your data, we implement the following technical and organizational measures:
- Access Controls: Only authorized personnel have access to personal information, based on their roles and responsibilities.
- Data Encryption: Personal data is encrypted during transmission and storage to prevent unauthorized access.
- Regular Security Audits: We conduct periodic reviews and assessments of our security practices to ensure ongoing protection of your information.
- Employee Training: Staff members receive regular training on data protection and privacy best practices.
- Incident Response: Procedures are in place to promptly address and mitigate any unauthorized access or data breaches.
Your privacy is our priority, and we take all necessary steps to ensure your information remains secure and confidential.